Real help, from the people who built it.
Donor Send is built by a small team that answers its own support email. Ask us anything — setup, imports, texting, billing.
Email support
We read every message and reply within one business day. Include your organization name and a screenshot if something looks wrong.
Common questions
How do I get my donors in?
Three ways: add them one at a time, import a donor CSV (we auto-detect columns from most exports), or import your giving history too — Donor Send matches gifts to donors by email, phone, or name and can create missing donors as it goes. Most teams are fully migrated in an afternoon.
How does texting from my own phone work?
When you tap Send, Donor Send logs the message and opens your phone's own Messages app with the text (and video link) pre-filled — you hit send from your real number. Replies come back as normal texts. On a Mac, the message is copied so you can paste it into Messages with ⌘V.
What happens to my recorded videos?
Videos upload to secure storage and the link is included in your text. They're kept for your organization's retention window (40 days by default) and then deleted automatically — long enough for the moment, short enough for privacy.
How do opt-outs and consent work?
Every donor has a consent status, and every change is written to a tamper-proof audit log. Donors marked opted-out can't be texted from anywhere in the app — the button simply disappears.
How does billing work?
Start free (1 sender, 10 supporters). Paid plans — Start-Up $19, Growth $49, Launch $69 per month, with 2 months free on annual — all begin with a 14-day free trial through Stripe. Growth and Launch both include email marketing; Launch adds your own phone number and automated texting. Change or cancel anytime from Settings → Billing & plan; if you cancel, you keep your data on the Free plan.
Is my donor data safe? Can I leave?
Each organization's data is isolated at the database layer with row-level security and encrypted in transit and at rest. And it's yours: export all donors as CSV anytime, and deleting your account deletes your data.
Growing here soon
Help center
Searchable articles for every screen — the full operational playbook for running your donor care.
Video guides
Short walkthroughs of every workflow, from first import to year-end statements. Practice what we preach.
Support tickets
A full ticketing system with status tracking — until then, email gets you a human directly.